Privacy Policy
Introduction
At Flexistock NV, we prioritize the privacy and protection of your personal data. This policy outlines how we collect, use, share, and safeguard the information you provide to us. Flexistock NV, located at Golden Hopestraat 17B, 1620 Drogenbos, Belgium, and registered under company number 1007.805.848, is the entity responsible for processing your personal data. Should you have any questions or concerns regarding this privacy policy, you can reach us via email at info@flexistock.com.
1. Personal Data We Collect
Flexistock collects personal data directly from users, automatically through interactions with our services, and via communications. Data you provide directly includes your name, address, email address, phone number, date of birth, payment details, feedback, and survey responses. Automatically collected data includes IP addresses, information gathered through cookies, and data from security cameras and access devices. Communication data, such as telephone conversation recordings and saved email correspondence, is also collected to enhance service quality and support training initiatives.
2. Storage and Use of Data
Flexistock processes personal data to identify and manage user accounts, communicate with customers about their inquiries and requests, handle payment transactions and disputes, deliver services and promotional content with prior consent, and improve website functionality by analyzing usage through cookies. Additionally, personal data is used to detect and prevent fraudulent activities or crimes and to facilitate internal training and monitoring for improved operational efficiency.
3. Sharing of Data
Personal data is shared with affiliated companies, external processors, insurers, legal representatives, and potential buyers of Flexistock. Such data may also be disclosed to fulfill legal obligations or in the context of legal proceedings when necessary.
4. Data Retention Periods
Flexistock retains personal data only for the period necessary to fulfill its intended purposes. Visitor logs are stored for six months. Surveillance footage is retained for one month unless a longer retention period is required for investigations. Call recordings are stored for one month and anonymized for up to 90 days. Email correspondence is stored for up to twelve months. Transaction records are retained for a maximum of ten years to comply with legal and regulatory obligations.
5. International Data Transfers
Whenever possible, Flexistock avoids transferring personal data outside the European Economic Area (EEA). When such transfers are necessary, they are carried out in compliance with relevant laws, using appropriate safeguards such as standard contractual clauses.
6. Data Security
Flexistock implements strong technical and organizational measures to protect personal data. However, while we strive to secure your data, it is important to acknowledge that no method of internet-based data transmission can guarantee complete security.
7. Your Rights
As a data subject, you have the right to access your personal data and request corrections where necessary. You may also request the deletion or restriction of your data under certain conditions and object to its processing. Furthermore, you have the right to request a copy of your data in a portable format. If you believe your data has been mismanaged, you can lodge a complaint with the relevant supervisory authority. You may also opt out of receiving marketing communications by contacting us at info@flexistock.com.
8. Third-Party Websites
This privacy policy does not apply to third-party websites that may be linked through Flexistock's services. Flexistock is not responsible for the privacy practices or content of external websites.
9. Updates to This Policy
Flexistock reserves the right to update this privacy policy periodically to reflect changes in our practices or to comply with legal and regulatory requirements. We encourage users to review this policy regularly to remain informed about how we manage personal data.
Conclusion
Flexistock is dedicated to safeguarding your personal data and maintaining transparency in its processing. For further information or assistance, please contact us at info@flexistock.com.